Effective Date: June 19, 2026
Welcome to Dakia.ai.
These Terms of Service ("Terms") govern your access to and use of the Dakia.ai platform, website, applications, APIs, integrations, and related services (collectively, the "Services") provided by Dakia.ai (Private) Limited ("Dakia.ai," "we," "our," or "us").
By accessing or using the Services, you agree to these Terms.
You may use the Services only if you have the legal capacity to enter into a binding agreement under applicable law.
If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
By accessing or using the Services, you confirm that you meet these requirements.
Dakia.ai provides AI-powered communication and business automation tools, including:
We may modify, improve, suspend, or discontinue features of the Services at any time.
You are responsible for:
You must notify us immediately if you suspect unauthorized access.
You retain ownership of all information, content, customer records, communications, and data you submit or process through Dakia.ai ("Customer Data").
You grant Dakia.ai permission to process Customer Data only as necessary to provide, secure, maintain, and improve the Services.
We do not sell Customer Data.
Dakia.ai uses artificial intelligence technologies to provide automated communication and workflow features.
AI-generated responses, summaries, classifications, and recommendations may not always be accurate.
You are responsible for reviewing AI-generated outputs before relying on them for important business decisions.
Certain features allow customers to record calls, process transcripts, and automate communications.
Customers are responsible for complying with all applicable laws regarding:
Dakia.ai does not provide legal advice regarding compliance requirements.
To maintain telecommunications compliance and ensure optimal call deliverability, all telephone numbers and outbound calling services provisioned through the platform are subject to carrier reputation management, progressive warm-up protocols, and automated delivery safeguards.
Newly assigned phone numbers require an initial warm-up period to establish trust with external telecom carriers and downstream mobile service providers. Sudden surges in high-volume outbound dialing on newly provisioned numbers are flagged by carrier algorithms as automated robocalling or potential spam, resulting in caller ID labeling ("Spam Likely") or route completion rejection.
Major telecommunication networks monitor caller traffic patterns using quantitative network health metrics, including:
To actively protect your assigned phone lines from carrier blacklisting, the Services deploy automated network health monitors:
Dakia.ai is not responsible for downstream carrier call blocking, spam tagging, or delivery degradation resulting from poor lead quality, cold-calling velocity, or non-compliance with industry dialing practices.
Dakia.ai integrates with third-party services including:
Third-party services are governed by their own terms and privacy policies.
Dakia.ai is not responsible for third-party outages, failures, or changes.
Paid Services are billed according to your selected subscription plan.
Payments are processed through Stripe or other authorized payment providers.
Subscription fees are non-refundable except where required by law.
Failure to pay may result in suspension of Services.
You may not:
We may suspend accounts violating these requirements.
Both parties agree to protect confidential information received from the other party and use it only for purposes related to the Services.
All software, technology, designs, trademarks, documentation, and platform features belong to Dakia.ai or its licensors.
No ownership rights are transferred through use of the Services.
We aim to provide reliable Services but do not guarantee uninterrupted availability.
Service interruptions may occur due to maintenance, updates, security events, third-party failures, or circumstances outside our control.
You may stop using the Services at any time.
We may suspend or terminate accounts if:
Upon termination, access to the Services may be disabled.
The Services are provided on an "as available" basis.
To the maximum extent permitted by law, Dakia.ai disclaims warranties regarding uninterrupted operation, accuracy, reliability, or suitability for a particular purpose.
To the maximum extent permitted by law, Dakia.ai will not be liable for indirect, incidental, special, or consequential damages.
Dakia.ai's total liability shall not exceed the amount paid by the customer during the twelve months preceding the event giving rise to the claim.
These Terms are governed by the laws of Pakistan.
Disputes shall be subject to the jurisdiction of courts located in Lahore, Pakistan.
We may update these Terms periodically.
Updated Terms will be published on this page with a revised effective date.