Effective Date: June 19, 2026
Dakia.ai (Private) Limited ("Dakia.ai," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, applications, APIs, AI-powered communication tools, integrations, and related services (collectively, the "Services").
By using the Services, you agree to the practices described in this Privacy Policy.
Dakia.ai is an AI-powered customer communication and automation platform that helps businesses manage phone calls, SMS messages, emails, appointments, customer interactions, scheduling, and related workflows.
Company Information:
Dakia.ai (Private) Limited
327 Eden Lane Villas 2
Pine Ave Road
Lahore, Pakistan
Website: https://www.dakia.ai
Contact Page: https://www.dakia.ai/contact
Support Email: support@dakia.ai
We collect information necessary to provide, secure, improve, and support our Services.
When you register for an account, we may collect:
When you connect third-party services such as Google or Microsoft, we receive authorization credentials and OAuth tokens necessary to provide requested integrations.
We never receive or store your Google, Microsoft, or other third-party account passwords.
If you authorize calendar integrations, we may access:
This information is used solely to provide scheduling, appointment management, dispatching, and workflow automation features.
Depending on your configuration and permissions, we may collect:
Call recording functionality is enabled only when activated by the customer.
Users may store customer and prospect information within the Services, including:
Payment processing is performed through Stripe. We do not store complete payment card information on our systems.
When visiting our public website, we may collect:
We use information to:
We use information only for legitimate business purposes related to the Services.
Dakia.ai's use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use Requirements.
Google user data is used only to provide user-facing features requested by the customer, including:
We do not use Google user data for:
We do not use Google Workspace or Google API data to train generalized artificial intelligence or machine learning models.
Human access to Google user data is restricted and permitted only:
We request only the minimum Google permissions necessary to provide the functionality requested by users.
When users connect Microsoft services, including Microsoft 365 or Outlook calendars, we may access authorized information necessary to provide scheduling and workflow functionality.
Microsoft data is used solely for:
We follow the principle of least privilege and request only the permissions required for specific features.
We do not sell, rent, advertise with, or otherwise misuse Microsoft user data.
We do not use Microsoft user data to train generalized AI models.
Dakia.ai uses artificial intelligence technologies to power communication and automation features.
AI systems may process:
AI processing is used only to:
Customer data is not used by Dakia.ai to train generalized AI models.
We do not sell personal information.
We may share information with trusted service providers that assist us in operating the Services. These providers may include:
These providers may access information only as necessary to perform services on our behalf and are required to maintain appropriate security and confidentiality protections.
We may also disclose information:
We implement reasonable administrative, technical, and organizational safeguards designed to protect information.
Security measures include:
No system can guarantee absolute security, but we continuously work to protect information.
We retain information only for as long as necessary to provide Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.
Generally:
Upon account deletion, we will delete or anonymize information within a reasonable period, generally within thirty (30) days, except where longer retention is required by law, security obligations, fraud prevention, backup recovery processes, or legitimate business purposes.
Dakia.ai serves customers worldwide.
Information may be processed and stored in countries other than your own, including locations where our service providers operate.
By using the Services, you acknowledge and consent to such transfers, storage, and processing.
Our public website may use:
These technologies help us:
Marketing and advertising tracking technologies are used only on our public website and not within authenticated customer environments where customer communications and operational data are processed.
Users may manage cookies through browser settings.
Subject to applicable law, users may request:
Requests may be submitted through: support@dakia.ai
We may verify identity before fulfilling requests.
Users may disconnect integrations at any time through:
Once access is revoked, Dakia.ai will no longer be able to access associated third-party account data unless reauthorized.
The Services are intended for business and professional use.
We do not knowingly collect personal information from children in violation of applicable law.
If we become aware that prohibited information has been collected from a child, we will take reasonable steps to delete such information.
We may update this Privacy Policy periodically.
When material changes are made, we will update the Effective Date and may provide additional notice where required by law.
Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Dakia.ai (Private) Limited
327 Eden Lane Villas 2
Pine Ave Road
Lahore, Pakistan
Website: https://www.dakia.ai
Contact: https://www.dakia.ai/contact
Support Email: support@dakia.ai