Subprocessors

Effective Date: June 19, 2026

Dakia.ai (Private) Limited uses trusted third-party service providers ("Subprocessors") to help operate, maintain, secure, and deliver the Dakia.ai platform.

These providers process information only as necessary to provide services to Dakia.ai and are contractually required to maintain appropriate security and confidentiality protections.

This page provides transparency regarding the third-party services that may process customer data.

Current Subprocessors

Amazon Web Services (AWS)

Purpose: Cloud infrastructure, hosting, storage, and computing services.

AWS provides the infrastructure used to operate Dakia.ai services, including secure hosting and data storage.

Website: https://aws.amazon.com

OpenAI

Purpose: Artificial intelligence processing and conversational AI capabilities.

OpenAI services may be used to process information required for AI-powered features, including:

  • Voice AI interactions
  • Conversation understanding
  • Summaries
  • Workflow automation
  • Customer communication assistance

Dakia.ai does not use customer data to train generalized AI models.

Website: https://openai.com

Google Gemini

Purpose: Artificial intelligence processing and automation capabilities.

Google Gemini services may be used for AI-powered functionality, including:

  • Natural language processing
  • Conversation analysis
  • AI-assisted workflows

Customer data is processed only to provide requested Dakia.ai features.

Website: https://gemini.google.com

Twilio

Purpose: Voice communication and messaging services.

Twilio enables communication functionality including:

  • Phone calls
  • SMS messages
  • Voice services
  • Communication routing

Customer communication data may be processed through Twilio when customers enable related Dakia.ai features.

Website: https://www.twilio.com

Stripe

Purpose: Payment processing and subscription management.

Stripe processes billing information required to manage customer subscriptions and payments.

Dakia.ai does not store complete payment card information.

Website: https://stripe.com

Subprocessor Changes

Dakia.ai may add or replace subprocessors as necessary to improve, maintain, or expand the Services.

When material changes occur, we may update this page to maintain transparency.

Data Protection

Dakia.ai evaluates subprocessors based on their ability to provide appropriate security, privacy, and confidentiality protections.

Subprocessors are authorized to process customer data only for specified business purposes and according to Dakia.ai's instructions.

Contact

Questions regarding subprocessors or data processing practices may be sent to:

Dakia.ai (Private) Limited

Email: support@dakia.ai

Website: https://www.dakia.ai/contact